1. How to cancel the order?

After the order is paid successfully, the user can check the order status in the account order details.

If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.

If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.

If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected]  as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.

2. How to return validity period?

Our returns are valid until 7 nature days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 7 nature days since you received the item.

Brand new mop products purchased on this site do not affect secondary sales. Within the validity period of the return, negotiate with our customer service through email [email protected] to return or exchange the product (man-made and external damage to the product, no return or exchange will be accepted).

Note: The rotary mop is a set of two pieces, and both will be returned together when returning, otherwise it will not be returned.

3. Under what circumstances can I return it?

If you find a quality problem with your product within 7 nature days of receiving it, please send an email to [email protected]  with your proof of purchase and a photo of the product quality problem. Returns can be made after the return application is confirmed.

The mop must be brand new and unused.

Returns must include the mop itself and all accessories such as the included tools and installation instructions.

The mop must include the original packaging.

If the mop is returned and found not to meet the above requirements, the return may be refused.

warn:

Please be sure to contact us before returning the item, otherwise it will not be processed.

Please understand that we do not accept returns of used products.

If there is no product quality problem, the return shipping fee due to the customer’s personal reasons, such as dislike/wrong color, etc. the return shipping fee will be borne by the buyer.

FOOTHILLS TOOL AND TRADE, LLC is responsible for returns due to defective/damaged/missing items/wrong items, return shipping will be borne by FOOTHILLS TOOL AND TRADE, LLC.

We do not charge re-listing fees.

4. How to pack the return?

When returning the mop, please put the mop in its original packaging and keep it safe. Before packing, please take a photo of the original product without damage to prevent the product from being damaged during transportation. After receiving the goods, our company will open the package to check the product as soon as possible, if there is no problem, we will arrange a refund for you as soon as possible.

Refund Criteria: The outer packaging is intact, the mop and accompanying tools are complete, and they are in the condition they were received.

5. How to return?

For returns, please contact us at [email protected]  prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. Once the return request is confirmed, please return the item to the return address.

Our return address is: 46530 276TH AVE SE #535, ENUMCLAW, Washington,United States.

In order to process your refund in a timely manner, please be sure to send a return notifition email to [email protected] with the information below: courier company name, tracking number.

6. What if the product is damaged during shipping?

We regret that you did not receive the item in perfect condition, please email your unboxing video and proof of purchase to [email protected]  and we will arrange for a reissue or partial refund.

7. What if the product is out of stock?

Please contact us at [email protected]   with your unboxing video and proof of purchase and we will arrange for a reissue or partial refund for you.

8. What if the product is damaged during return shipping?

FOOTHILLS TOOL AND TRADE, LLC will not allow returns and exchanges and does not support refunds if the product is damaged/broken during the return shipping and other circumstances that affect the product’s secondary sale. You can negotiate with the courier company and ask the courier company to make corresponding compensation.

Tips: Before handling the return and exchange business, you should take detailed photos and videos of the mop, and keep the evidence that the product is in good condition before shipping, so as to negotiate compensation in the future.

9. How do I get a refund?

Once the returned item arrives at FOOTHILLS TOOL AND TRADE, LLC’s warehouse and has been successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.

If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 2 business days after we issued your refund, please contact us at [email protected]