1.Which regions support delivery

Due to the impact of COVID-19 on freight, international freight transit times are unstable. All of our carriers are currently taking precautions to ensure the health and well-being of their drivers and customers. As a result, we are temporarily closing international operations to only support orders shipped to the continental United States. Any subsequent adjustments will be posted on the website without notice. We apologize for the inconvenience caused.

2.Delivery time

All orders will be processed within 1-3  days.  In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.

Standard delivery time: 13 natural days.

3.Freight methods and charges

Shipping Country

Shipping Method

Estimated delivery time

Order Amount

Shipping Cost

US

Standard Shipping

3-10 Days

<$100.00

$8.00

     

Above $100.00

0

 

DHL/UPS Express

2-6 Days

<$200.00

$20.00

     

Above $200.00

0

4.How to deal with the long transportation time of the goods?

If the customer does not receive the goods within the standard estimated delivery time (13 natural days), you can contact us through [email protected], and we will try our best to help you contact the logistics company.

5.What should I do if the order processing time is too long?

If the order has not been processed for more than 3 days after the order is successfully placed, you can contact us by mail [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes 1-2 business days.

6.Sign for receipt

Please check that the package is in good condition before signing for it.

If the mop is damaged or scratched, please reject it and contact customer service in time, we will follow up in time;

If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.

If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

7.Unclaimed Orders

Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.

8.Sales Tax

Sales tax is borne by the customer.

9.Way of packaging

Our mop is large, so it is wrapped in foam board and then put into a large carton to seal, and finally all products will be shipped together.

10.Resend

Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.